Delivery / Terms
- Shipping & Delivery
- Out Of Stock Items
- Complaints & Returns Procedure
- Unwanted / Canceling Orders
Please note if visting the shop some online offers are not availible in store.
Shpping & Delivery
Please note we can not accept orders to BFPO addresses
You Can order your products by Phone 01472 343435 or Online http://www.homebrewcentregy.com
Orders Are Sent via a Parcel Force delivery service and also Royal Mail.
Maximum package weight for the delivery cost you pay is up to 25kg
Free delivery on orders over £65.00 with a weight of up to 25kg
( This offer is for internet orders only & uk mainland only zone A + B )
The Postage prices are automatically calculated at the checkout
by your post code and the weight of your goods.
Normal Price for Zone A + B Uk mainland only up to 25 kilos £7.99
Zone A + B After 25kg it will become £12.40 for up to 40kg
Zone C up to 25 kilos £22.99
Zone D up to 25 kilos isle of wight £13.99
Zone D up to 25 kilos £27.99
Zone E up to 25 kilos £27.99
The minimum Order Value is £10.00 excluding delivery charge
No Deliveries are made on weekends & bank holidays.
Orders weighing 1kg and under will be sent Royal Mail 1st class prices vary depending on weight
All internet orders will automatically receive a electronic receipt for there goods ordered by email and also be sent an email when your order is dispatched.Telephone orders will only be sent a payment receipt.
We aim to dispatch orders the same day but please allow up to 2 / 14 days for dispatch
Although we try to keep every item in stock, occasionally some items are not immediately available for shipment and may need to be backordered.
Due to the busy seasons and stock levels please allow extra days for delivery
This does not include Bank Holidays & Public Holidays
Track My Parcel https://www.ukmail.com/manage-my-delivery/manage-my-delivery
If delivery has been attempted and cards are left and the parcel cannot be delivered then it will be returned back to The Homebrew Centre Grimsby. In the case of this happening you will be given a refund on the goods only but will still be charged for the delivery and also a surcharge for the parcel to be delivered back to the homebrew centre, once the parcel has reached us and if it is to be re sent out again then you will be charged for another delivery cost.
Plesae Note Glass items is sent at the consignees own risk.
We regret neither ourselves or the carrier will take responsibility for Glass breakages.
Once you have ordered and you request to leave your parcel with a neighbour or on premises,these are done so at your own risk and we are not responsible if anything happens whilst in these places. Any delivery request's that are made and the parcel is sent Royal Mail,we cannot guarantee for these request to be fulfilled.
Please Note We Do Not Accept Cheques Or Postal Orders
We use recycled packaging wherever we can when we send Items out to keep the cost down on our products and is better for the environment.
Out Of Stock Items
Occasionally items go out of stock between you placing your order and us shipping it as the site is not a live ordering system and we do run out of stock now and then, If this happens we will notify you of the delay.If any problems arise with your order we will first try and contact you by telephone (as emails are not always accepted)
Occasionally if an item is out of stock we may send an alternative if there is one.
Complaints & Returns Procedure
If you have any complaints please contact us by phone or e-mail and we will endeavour to sort out your problem, fairly and confidentially. In the very unlikely event that the goods are received damaged then please contact us AS SOON AS POSSIBLE.
Where it is possible we would require the damaged / faulty items to be returned back to The Homebrew Centre 250 Freeman Street Grimsby, NE.Lincs, DN329DR.
Then they will be either replaced free of charge or a full refund given please allow up to 7 working days for this.
If you believe any items are missing from your order, please contact us AS SOON AS POSSIBLE of receiving your order and we will look into the matter and despatch any missing items.
In the unlikely event that your products are faulty,then please contact us either by phone,email or letter as soon as possible so the matter can be resolved.
Unwanted / Canceling Orders
Should you order goods in error or decide to cancel your order, they may be returned, at your expense, within 7 working days of the goods being delivered and signed for, We consider 7 days to be a reasonable time in which to return the goods to us.
Written notice can be given to The Homebrew Centre 250 Freeman Street Grimsby N.E. lincs, DN32 9DR. OR Telephone 01472 343435
Please get proof of posting and ensure that there is adequate insurance against loss or damage when returning your items back to us.We accept no liability for loss or damage during return transit.
If the goods are ordered in error we will refund the goods in full but we can not refund the postage.
If goods are ordered in as special request and cancelled there will be a 25% administration fee.
Payment for the goods will be refunded (minus any discount that is given) within 30 days of the goods being received.We advise that you try and keep the items in the same condition as they were recieved and were possible not used.
The Home Brew Centre Grimsby do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We value our customers and are committed to protecting their privacy.
Our policy is to keep all the details we collect completely confidential.
The personal information that we collect will be:
- Your name
- Home address
- Delivery address
- Phone number
- E-mail address
- Card Details ( When not via Sagepay or Paypal ) - deleted on dispatch
This information will be used for processing orders & to make contact.
We only use UkMail, Sagepay, Pay pal payments to process your orders, We do not send random marketing emails to personal email addresses (spam) or give out your details to any other parties.
By you agreeing to these terms and conditions
Before you place an order means you are over 18 years old