Delivery / Terms

• Shipping & Delivery
• Ordering
• Packaging
• Out Of Stock Items
• Complaints & Returns Procedure
• Unwanted / Canceling Orders
• Privacy Policy

Shpping & Delivery

 

Please note we can not accept orders to BFPO addresses

 

You Can order your products by Phone 01472 343435 or Online http://www.homebrewcentregy.com

 

Orders Are Sent via Fedex and also Royal Mail.

Maximum package weight for the delivery cost you pay is up to 20kg 

( afterwards there are extra charge's per kilo )

 

FREE delivery on any orders over £65.00  with a weight of up to 20kg

( This offer is for internet orders only & uk main land only zone A+B )

 

Zone A + B up to 20 kilos £5.99 Additional price per kilo 25p
Zone C up to 10 kilos £14.95 Additional price per kilo 50p
Zone D up to 10 kilos £17.95 Additional price per kilo 50p
Zone E up to 10 kilos £18.00 up to 20 kilos £24.70 Additional price per kilo 56p
Zone D Scilly Isles  up to 10 kilos £15.55 Additional price per kilo 50p
Zone F up to 10 kilos £29.45 Additional price per kilo 65p

The minimum Order Value is £10.00 excluding delivery charge

 

 

No Deliveries are made on weekends & bank holidays.

 

Orders weighing 1kg and under will be sent Royal Mail 1st class prices vary depending on weight
All internet orders will automatically receive a electronic receipt for there goods ordered by email and also be sent an email when your order is dispatched.Telephone orders will only be sent a payment receipt.

 

We aim to dispatch orders the same day but please allow up to 2 / 14 days for dispatch

 Although we try to keep every item in stock, occasionally some items are not immediately available for shipment and may need to be backordered.

 

Due to the busy seasons and stock levels please allow extra days for delivery 

 

This does not include Bank Holidays & Public Holidays

 

 

Plesae Note Glass items is sent at the consignees own risk.

We regret neither ourselves or the carrier will take responsibility for Glass breakages.

 

  

Ordering

Once you have ordered and you request to leave your parcel with a neighbour or on premises,these are done so at your own risk and we are not responsible if anything happens whilst in these places. Any delivery request's that are made and the parcel is sent Royal Mail,we cannot guarantee for these request to be fulfilled.

Please Note We Do Not Accept Cheques Or Postal Orders

Packaging

We use recycled packaging wherever we can when we send Items out to keep the cost down on our products and is better for the environment.

Out Of Stock Items

Occasionally items go out of stock between you placing your order and us shipping it as the site is not a live ordering system and we do run out of stock now and then, If this happens we will notify you of the delay.If any problems arise with your order we will first try and contact you by telephone (as emails are not always accepted)

Complaints & Returns Procedure 

If you have any complaints please contact us by phone or e-mail and we will endeavour to sort out your problem, fairly and confidentially. In the very unlikely event that the goods are received damaged then please contact us AS SOON AS POSSIBLE.  

Where it is possible we would require the damaged items to be returned back to The Homebrew Centre 250 Freeman Street Grimsby, NE.Lincs, DN329DR.

Then they will be either replaced free of charge or a full refund given please allow up to 7 working days for this.

If you believe any items are missing from your order, please contact us AS SOON AS POSSIBLE of receiving your order and we will look into the matter and despatch any missing items.

In the unlikely event that your products are faulty,then please contact us either by phone,email or letter as soon as possible so the matter can be resolved. 

Unwanted / Canceling Orders

Should you order goods in error or decide to cancel your order, they may be returned, at your expense, within 7 working days of the goods being delivered and signed for, We consider 7 days to be a reasonable time in which to return the goods to us.

Written notice can be given to The Homebrew Centre 250 Freeman Street Grimsby N.E. lincs, DN32 9DR. OR Telephone 01472 343435

 
Please get proof of posting and ensure that there is adequate insurance against loss or damage when returning your items back to us.We accept no liability for loss or damage during return transit.

If the goods are ordered in error we will refund the goods in full but we can not refund the postage.

If goods are ordered in as special request and cancelled there will be a 25% administration fee.

Payment for the goods will be refunded (minus any discount that is given) within 30 days of the goods being received.We advise that you try and keep the items in the same condition as they were recieved and were possible not used.

Privacy Policy

Details we collect are confidential.The personal information that we may collect will be Your name, Address, Phone number,E-mail address,Card Details and any additional delivery information you may provide when placing an order. We will not pass your details onto any third party

By you agreeing to these terms and conditions

Before you place an order means you are over 18 years old